Where do you deliver?
Enter your postcode or suburb details in My Box to see when and where we deliver to you.
Our delivery van network encompasses all of greater metro Sydney, The Central Coast, Wollongong, Berry, Canberra, Newcastle and The Blue Mountains.
And we ship shelf-stable groceries Australia-wide using couriers.
How much is delivery?
We aim to keep deliveries as flexible as possible, as well as keeping the cost of delivery as affordable as possible.
Our Delivery van network:
|Delivery Type||Cut Off||Delivery Fee|
|Orders under $75 |
(min. order $39)
|Same Day Delivery||9AM-1PM||$9.95|
|Orders created using our Recurring Order System||Created at least one day prior to delivery day||No Delivery Charge for orders over $75|
|Time Conditions||Midnight Before Delivery Day||$4.95 - $7.95|
Aust Wide Orders:
Next Business Day Dispatch
Delivery charges based on location and weight
What time will I receive my delivery?
If your order is being delivered by van, look out for a text message from us on the morning of delivery. It will advise you of a two hour window in which you can expect your delivery. In some Sydney suburbs, for a small extra fee you also have the option to select a three hour time slot which suits you. We will then organise the run to make sure your delivery arrives in that interval (only applicable to orders received before midnight, not Same Day deliveries).
If you live outside our regular delivery areas (listed above), we deliver by Courier, and these orders take approximately 2-5 days.
Do you have a Same Day Delivery Service?
Same day delivery service is available to all suburbs that already have a scheduled run that day.
The cut-off for same day delivery will vary according to what time your run is due to leave our warehouse as well as your proximity to our warehouse. Please see options for same day delivery at checkout or type your suburb into My Box for more information about your options. The charge for same day delivery is $9.95.
Do I need to be home to receive the delivery?
You do not need to be home to receive your delivery (unless you are in a security building and there is no alternative drop off point). If you are not home our drivers are instructed to leave your boxes as close to your front door as possible. The fruit and vegetable boxes are insulated with a compostable starch liner and bags and all colds items are packed in a styrofoam box with an iceblock to keep your order cold until you get home. If you have any particular instructions for where you would like your delivery left, please let us know in the delivery instructions in your Address book or during checkout.
I live in a security apartment, can you deliver to me when I am not home?
If you live in a security apartment, you must be home for delivery or leave clear instructions on a safe location where to leave your delivery. To help you plan to be home, during checkout you can opt to have an SMS sent to you the morning of your delivery with the 2 hour delivery window, or for a small extra fee you can choose a time slot which is suitable for you.
What type of packaging does Doorstep use?
At Doorstep we work really hard on managing a balance between the quality of our produce, our environmental impact and the cost to our customers.
We have made the decision to continue to use packaging that is already in the chain so to speak and to make all decisions from an ethical and environmental position wherever possible.
That is why we continue to use polystyrene boxes as not only are they an excellent insulator but they are already in our chain as farmers use them to transport product. At the end of their life cycle we pay to have them recycled rather than going to landfill. The $2.50 deposit on those boxes is there to encourage customers to return them to us and it is then credited back to their account. The same decision was made with the water bottles and they are essential to maintain the integrity of cold produce during transport. Please leave them in the boxes to be returned to us as we love to reuse them too.
The bags and liners we use are made from vegetable starch and are compostible and biodegradable. We are also happy to take any back that are clean, so feel free to leave them in your boxes.
Unfortunately, due to health and safety reasons we can not send cold items without the water bottles and if the starch bags and liners are not used we cannot guarantee the freshness of our produce, especially in the warmer months.
What is a colds box deposit?
We charge a $2.50 deposit on the styrofoam colds box and frozen water bottle we use to keep the meat and dairy cool in transit. This small charge is not designed to penalise, rather, it is to encourage the return of as many of these boxes as possible. We count on receiving these boxes back, its good for the environment and also helps to keep costs down. Make sure you leave your colds box out for pick up on the day of your next order.
Once your styro box is returned to our warehouse, our staff will scan the label and a deposit of $2.50 will be credited to your account. This will be deducted from the total of your next order. You can check you are receiving these credits by checking your invoice where you will find a tally of all colds boxes in/out.
How are cold and frozen products transported?
We take all care with cold and frozen items. They are packed for you on the day of delivery and are placed in our refrigerated vans for transport to your door. This does mean that there is likely to be some softening of your items by the time they get to you but they have been kept cold, so can be refrozen or placed in your refrigerator for consumption.
Please note, we cannot provide refunds, credits or replacements on any colds items that may appear defrosted on arrival.
How do I return my boxes?
Please leave boxes out on the morning of your next delivery and our drivers will pick them up. If it looks like rain, please leave them undercover or wait until the following week as we are unable to reuse rain damaged boxes. We also like to have the plastic insert back (if it is clean) and we will reuse it as well.
Other questions about delivery?
Please contact us between 7am and 3pm via phone on 02 8399 1666 or via the Chat button and we'd be happy to help answer your questions.
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