Security & Privacy Policy

Personal information we collect


Doorstep recognises the importance of protecting the privacy of our customers, however, there is some personal information we need to collect. Personal information generally includes any information that can be used to personally identify you, such as;

Other Information


We may also collect information from you that is not considered personal as it does not identify you personally, such as;

Cookies


we may use cookies when you access our website. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

How we store your personal information


We store your personal information in our database. This system is password protected and your information is never disclosed to a third party. All reasonable steps are taken to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

How we store your credit card information


To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by Merchant Warrior http://www.merchantwarrior.com. This service is PCI-DSS compliant which is the industry standard for secure credit card payments. Any changes or updates to your payment information need to be made via this gateway. For security purposes Doorstep will not handle any credit card information via phone or email. All credit card details are encrypted and cannot be accessed by our Customer Service Staff.

Direct Marketing


We may send you direct marketing communications and information about products and services offered by us via email or SMS.

You can manage how you prefer to receive this information in 'subscriptions' in 'my account' on our website. Alternatively you can opt out of all marketing communications.